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AireContactInbound

  • For remote or office agents
  • Customer data in Agent Module or CRM screen pop
  • Multilayered IVR with menus and announcements
  • Off-hours options: Route to VM, number, callback, etc.
  • Skill based routing with queue overflow handling
  • Supervisor monitor, whisper, barge and recording
  • True real-time statistics and wallboard with alerts

AireContact Cloud DialerCloud Dialer

  • High capacity multi-line auto dialer
  • Power, Preview, and Predictive modes
  • Upload prospects list from excel or csv files (any format)
  • Multiple simultaneous campaigns
  • Assign prospects to teams or agents
  • Real time campaign performance monitor
  • Reschedule calls
  • DNC Compliance

      What dialer is right for you?

airecontact multichannelMulti-Channel

  • Voice inbound, outbound, auto dialer
  • Web chat
  • Web callback
  • Email and fax
  • Unified user experience across all channels
  • Agent multi-tasking
  • Blended queue
  • Unified agent UI for all channels

Social Media Contact CenterSocial Media

  • Web chat with auto attendant and FAQs
  • Social feeds capture (Facebook, Twitter) routed to agents
  • Click2Call
  • Click2Service from any spot on your web site
  • Unified queue with priorities
  • Unified agent UI for all interaction types
  • Agent multi-tasking

 

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