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AireContactInbound

  • For remote or office agents using embedded VoIP
  • Customer data with call offer or screen pops
  • Customized IVR with menus and announcements
  • Off-hours options: Route to VM, number, callback, etc.
  • Skill based routing with queue overflow handling
  • Supervisor QA and recording
  • True real-time monitor and wallboard with alerts

Predictive Dialer SoftwareOutbound (Cloud Dialer)

  • High capacity multi-line auto dialer
  • Power, Preview, and Predictive modes
  • Upload prospects list from excel or csv files (any format)
  • Multiple simultaneous campaigns
  • Assign prospects to teams or agents
  • Real time campaign performance monitor
  • Reschedule calls
  • DNC Compliance

      What dialer is right for you?

Multi Channel CommunicationMulti-Channel Communication

  • Voice inbound, outbound, auto dialer
  • Web chat
  • Web callback
  • Email and fax
  • Unified user experience across all channels
  • Agent multi-tasking
  • Multimedia blended queues
  • Unified agent UI for all channels

Social Media Customer ServiceSocial Media Customer Service

  • Click2Chat – Web chat with auto attendant and FAQs
  • Social feeds capture (Facebook, Twitter) routed to agents
  • Click2Call
  • Click2Service from any spot on your web site
  • Email and fax
  • Unified queue with priorities
  • Unified agent UI for all interaction types
  • Agent multi-tasking

REVIEWERS AGREE, AIRECONTACT IS AWARD WINNING 

AireContact Product Review

Customer Magazine Jan/Feb 2015 

AireContact is the award-winning cloud contact center solution that enhances agent productivity and improves the customer experience. Built with Omni-channel capabilities, AireContact supports all interactions from phone to emails, chats, faxes, SMS, web call backs, and social media—all streamed into a multimedia blended queue.

AireContact provides solutions for inbound, outbound, and blended contact centers. It comes with advanced features such as automatic call distribution (ACD), intelligent interactive voice response (IVR), predictive dialer, power dialing, preview dialing, dynamic scripting, skills-based routing, detailed reporting, and an interactive wallboard.

AireContact contains features to help supervisors maintain optimal customer service. Full reporting features and a visual wall board provide real-time and historical insight into call center activities, allowing supervisors to spot and respond to trends immediately. Supervisors can monitor agent performance with coaching features such as record, listen, whisper, and barge-in. Dynamic scripting allows supervisors to plan proactively with customer-centric questions and set scripted standards ensuring interactions are consistent with company and industry guidelines thus increasing first call resolution.

AireContact’s robust API easily integrates with virtually any CRM via a screen pop and directly with cloud PBX phone systems and other enterprise applications.

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