Predictive dialers have been deemed the holy grail of dialers, and in a lot of cases they are. They promise to increase your contact rates, which equates to a more active, revenue-producing, outbound sales department. They will serve up calls with lightning speed, giving your sales team plenty of potential customers to talk to. But even with all of their benefits, predictive dialers aren’t always right for you and can cost you a lot of money if used incorrectly.
The thing about predictive dialers is that they are effective, so long as you are equipped to use them. At a minimum you want to have 5 agents available for them to work correctly. In an ideal situation you’re going to have at least 10 people for a predictive dialer to be truly effective. It’s also important to note that, depending on what type of people you’re trying to reach, predictive dialers can be disastrous.
Here is why.